FREQUENTLY ASKED QUESTIONS

We aim to take the stress out of your day and provide you with unforgettable decor. From your initial consultation right through to the day of your event we are there for you and will take care of all the logistics and behind the scenes planning.

Below is a list of frequently asked questions about the way we work, I hope you find this helpful and for any other questions please get in touch.

Areas We Cover?

We are based in Overton near Wrexham and cover our surrounding area only. We travel up to an hour from our base, which includes Wrexham, Chester, Manchester, Cheshire, Warrington, Flint, Llangollen, Oswestry, Welshpool, Shropshire, Market Drayton, Shrewsbury, Telford and Bridgnorth, Liverpool, The Wirral and everywhere in between

Delivery is chargeable the amount depends on the distance

Do You Have A Price List?

Yes you will find a full list of items and most prices/packages on our website to browse through easily. We do not have a brochure as we are constantly updating our product range so find the website is the best way to do this.

VAT?

All Vat is included in our prices.

Set Up?

All set up is included in our prices, we also liaise with your venue to confirm set up times and collection so you do not need to worry about this.

DIY Hire?

We do not offer DIY hire

Moving Items Throughout The Day?

We can stay between ceremony and wedding breakfast to move any items you wish. There is an extra charge for this which is £100. We are happy for items to be moved by venue staff also but it is their responsibility to ensure the items are moved correctly and not damaged

Booking fees?

All Booking fees are non-refundable as they cover the planning leading up to the event, a dedicated person on hand at all times to help with your questions/planning and holding the items and date. The booking fee amount will depend on your order, it will be between £50 and £300. The remaining balance is due 8 weeks before the wedding

Minimum Spend?

We do have a minimum order on items to book our services, this depends on the date and distance of the venue from us

Delivery is excluded from our minimum order on items

Item Availability?

We can take more than one wedding per day depending on location and requirements. The items you confirm at time of booking can be swapped for other items if you change your mind on style as long as they are available. To give you the freedom to change items freely we request that you do not reduce the amount spent and agreed at time of booking by more than 10%

Showroom Appointments?

We have a large showroom where you can book an appointment to view items and go through your requirements in detail. We only book in appointments for full venue dressing. Please note that some items may be booked out when you visit so unable to view

Floral Arrangements?

We only use high quality silk flowers and only provide the venue dressing not bouquets or buttonholes, we do not provide fresh but can work closely with your florist.

Can I Book Without Visiting The Showroom?

Yes you can hold the date by paying a deposit. Please note to hold certain items for you, you will need to list these at the time of booking or they may be unavailable when you come to choose them.

Damages Deposit?

As we work at the same venues frequently we know that all our items are looked after extremely well, which means that we only request a damages deposit on certain fragile items our T&C’s do state that you are still responsible for the items hired and any damage or missing items will be charged.